PROCESS FAILURE MODE EFFECTS ANALYSIS

PFMEA / Customer Complaint: Text

PFMEA / Customer Complaint: Image

SEVERITY EVALUATION CRITERIA

PFMEA / Customer Complaint: Welcome

SUGGESTED PFMEA OCCURRENCE EVALUATION CRITERIA

PFMEA / Customer Complaint: About

SUGGESTED PFMEA DETECTION EVALUATION CRITERIA

PFMEA / Customer Complaint: Image

DETERMINANT RISK LEVEL

PFMEA / Customer Complaint: Text

ANSWER TO A CUSTOMER COMPLAINT

During the beta-tests of our company, we received the following complaint: "I was working on your webpage because I believe you are building on an interesting idea. However, something happened with your webpage because it became very slow and unstable. Maybe it has a virus, or maybe the graphics you selected are making my system slow".

The answer to the customer is available on the following letter:

Open letter

PFMEA / Customer Complaint: Text