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PS1
Quality
About Us
Video
PS2
Balanced Scorecard Conceptualization
Balanced Scorecard Metrics & Justification
Community and Environmental Sustainability
PS3
Definition of Market Segment
Interviews / Identification of CNs
Flow Diagram
PFMEA / Customer Complaint
PS4
Ranking of Customer Needs (CNs)
Evaluation of Competitors
CNs to focalize / Flow Diagram
Longest path / Improvement project
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